We accept returns from customers located in Canada and the United States only. Returns must be requested within 7 days of the purchase date or the date the item is received, whichever is later. Customers are responsible for return shipping costs. To be eligible for a return, items must be in the same condition as when they were received and in their original packaging. Items that are damaged or altered will not be eligible for a return or refund. The exception is rings we resized for you: they can be returned within the return window, but the resizing fee is non-refundable. Once the item has been safely returned to our address, refunds are processed within 7–10 business days, depending on your bank.To exchange an item, customers are required to repurchase shipping. Any price difference will apply if the replacement item costs more than the original item.

Yes! We offer free in-store pickup at either of our three locations. Please note that if the item you purchase is located at a different branch and needs to be transferred, it may take 10–15 business days to be available for pickup.

Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.

You may cancel your order at any time as long as it has not yet been shipped from any of our locations.International Orders: Once an international order has been shipped, it is final sale and cannot be canceled or returned.Canadian Orders: If your order has already shipped and a tracking number has been provided, you may return it; however, you will be responsible for all applicable shipping fees.

Within Canada: 3–7 business days (depending on your province)International: 7–20 business days (depending on your country)Processing Time for Resized Items: Resizing time is added on top of the standard 5–7 business day processing time.Halifax items: up to 7 extra business daysNewfoundland items: up to 14 extra business days While we do our best to make sure your order arrives on time, MJ Cash for Gold does not guarantee exact delivery times. Canada Post will let you know if your package is delayed. If you have any questions, you can always contact us.

Once your order has shipped, you’ll receive a confirmation email with your tracking number. Please allow up to 24 hours for the tracking information to become active.