Question 1

Do you ship outside of Canada?

Accepted Answer

Yes! We proudly ship anywhere in Canada and worldwide. Just complete your order and pay the applicable shipping fee, and we’ll handle the rest.

Question 2

Can I return or exchange an item?

Accepted Answer

We accept returns from customers located in Canada and the United States only. Returns must be requested within 7 days of the purchase date or the date the item is received, whichever is later. Customers are responsible for return shipping costs. Once the item has been safely returned to our address, refunds are processed within 7–10 business days, depending on your bank.

To exchange an item, customers are required to repurchase shipping. Any price difference will apply if the replacement item costs more than the original item.

Question 3

Will I have to pay customs fees if I order from outside Canada?

Accepted Answer

Orders shipped outside of Canada may be subject to customs fees, which are usually charged once your parcel arrives in the destination country. These fees are the responsibility of the recipient. If the fees are not paid, your order may be held by customs or returned to us. Policies vary by country, so we cannot predict the exact cost or control these charges.
If you are unsure, we recommend contacting your local customs office before placing your order.

Question 4

Can I get a refund on customs fees if I return my items?

Accepted Answer

In certain cases, it is possible to request a refund for customs fees after returning your items. However, MJ Cash for Gold is unable to process these refunds on your behalf.
To pursue a refund, we recommend contacting your local customs department and providing evidence of the return, such as:
 • Tracking information
 • Proof of postage
 • Confirmation that your return arrived at MJ Cash for Gold
While a refund is not guaranteed, most customs departments will reimburse the fees paid. It is best to speak directly with them regarding your specific situation.

Question 5

Do you offer free in-store pickup?

Accepted Answer

Yes! We offer free in-store pickup at either of our two locations. Please note that if the item you purchase is located at a different branch and needs to be transferred, it may take 10–15 business days to be available for pickup.

Question 6

When will my order be processed?

Accepted Answer

Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.

Question 7

How long will shipping take?

Accepted Answer

Within Canada: 3–7 business days (depending on your province)
International: 7–20 business days (depending on your country)
While we do our best to ensure timely delivery, MJ Cash for Gold does not guarantee exact delivery times. We will notify you if any delays occur.

Question 8

How can I track my order?

Accepted Answer

Once your order has shipped, you’ll receive a confirmation email with your tracking number. Please allow up to 24 hours for the tracking information to become active.

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